Salesforce.com CRM / IVR Integrations 
More and more organizations are using Angel.com to voice-enable their Customer Relationship Management (CRM) solutions to automate their sales force, marketing, customer service, and support functions. We take the automation and efficiency of salesforce.com and allow you, your customers and your employees to access salesforce.com data by voice through the phone. By providing an easy way for remote sales teams or other key personnel to input and access web-based information from a phone call, Angel.com drives more productivity with every call.
Access, update, and manage key prospect information directly in salesforce.com through voice commands – no typing or web access required.
SalesByFone Datasheet (PDF 115kb)
For call center support and management, provide personalized, automated self-service options to your customers.
SupportByFone Datasheet (PDF 293kb)
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Click-to-call sales automation – place outbound phone calls by clicking on the contact phone number in salesforce.com.
Customer satisfaction phone surveys that allow you to capture responses directly into salesforce.com and report on satisfaction levels of your customers.
SurveyByFone Datasheet (PDF 81kb)
Automatically capture all phone leads (including name, address and phone number) and populate caller data directly into salesforce.com as a new lead.
LeadByFone Datasheet (PDF 76kb)
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Record and analyze all phone calls made and received by sales reps or agents – recordings are then appended or transcribed into the contact record.
RecordByFone Datasheet (PDF 76kb)
Angel.com / Salesforce.com API
Angel.com has published a general API that makes the integration of Angel.com's IVR and call center solutions with your Salesforce.com account a matter of clicking and filling in text boxes. Literally, no programming required! To learn more about how this API works, download the API documentation >> (PDF 188Kb)
