Call Analyzer / Call Recording
Monitor. Record. Improve.
Superior customer service starts with a thorough understanding of the interaction between a business and its customers.
Angel.com’s Call Analyzer makes it easy to quickly set up an application to listen to customer interactions with automated phone applications or with live agents; record and listen to an entire call or just specific portions of a call; browse, search and archive call recordings and/or organize them into a convenient interactive report. With Angel.com Call Analyzer, customer service performance will never be a secret again.
- Quality Monitoring Keep records of customer interaction for compliance, auditing or customer issue resolution.
- Performance Reporting Keep records of customer interaction for compliance, auditing or customer issue resolution.
- Training Record and use calls to train new employees
To activate Call Analyzer, please contact your Angel.com business development manager at 888-MyAngel (888-692-6435).
