Phone Survey

Quickly capture and analyze survey responses from your callers with Angel.com. Our highly flexible platform enables us to deploy virtually any type of phone-based survey including customer satisfaction, market research, and employee feedback in a matter of days.

Phone Survey Highlights:

Solution can typically be deployed in 48 hours or less
Survey can be easily maintained and modified in real-time via the Web
Supports both touch tone and speech recognition responses
Results can be integrated with your existing reporting tools
Survey can be both Inbound and Outbound
Minimal setup costs versus traditional IVR providers

Phone Survey Key Benefits:

Accurate and actionable data
Phone surveys let you collect key quantitative and qualitative data that can help you respond quickly to changing business conditions. By enabling callers to provide not only touch tone responses but also open-ended voice answers to your questions, you receive more meaningful results.

Cost effective solution
Collecting and analyzing data can be time consuming and expensive. Providing one phone number that participants can call at their convenience enables timely results at a fraction of the cost of conducting a survey through the mail or via live agents.

Quick deployment and low-maintenance
Phone surveys from Angel.com can be deployed in just days and require no hardware setup or software installation. Once your survey is live, you can manage your survey and view results in real-time over the Web.

Success Story: International Republican Institute

During the 2007 Nigerian elections, the International Republican Institute (IRI) needed an easy and efficient way to collect and report polling data. Traditionally, field delegates would record observations in a hand-written notebook. Due to travel and other challenges, that practice resulted in 2-3 day turnaround in reporting, and limited Internet access in remote areas made web an internet-based approach unrealistic. IRI realized that a phone-based survey application was the answer to their problem. They deployed approximately 60 delegates with satellite phones to call from polling stations and report findings, which were immediately sent to IRI’s command center. Read more about IRI’s phone survey application >>