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Store Locators Inbound IVR

store locatorHelp you customers find your nearest location without using expensive employee or agent time. With a Store Locator solution from Angel.com, callers can search by area code, zip code, and in more than 120 other ways to find the location closest to them- quickly and easily.

Highlights:

  • Solution can typically be deployed in 48 hours or less
  • Adding or changing locations can be done online in real-time
  • Easily integrates with your existing web-based store locator
  • Best-of-breed speech recognition to assist callers
  • Minimal setup costs versus traditional IVR providers

Key Benefits:

Improved customer service
A phone-based store locator is the quickest way for customers to access directions to your nearest locations. Your customers are guaranteed an immediate, accurate response and, through Angel.com’s advanced speech recognition, can interact with the automated agent to revise their requests.

Cost-effective solution
Directions to your nearest location can be one of the most frequent but tedious requests received by your customer support representatives. Automating these requests will allow you to reduce live agent or employee costs without compromising the quality of your customer service.

Increased in-store traffic and revenues
When a customer gets a busy signal, is put on hold, or can't find the store locator on your web site, your company is losing the best type of customer: one that wants to buy your products right now. An Angel.com store locator is available 24x7 and can handle virtually unlimited concurrent calls.

1,600+ Customers, 20+ Industries, 10,000+ Telephony Solutions