Solution Finder: Retail 
- Customer service lines
- Employee screening
- Store locators
- Benefit enrollment lines
- Promotion hotlines
- Order lines
Technology has changed the way the world communicates, gets its news, even how it shops. The demand for 24/7 access to information has set the bar high for today’s retailers to meet shopper expectations and differentiate their offerings. Angel.com extends the in-store customer service experience to the telephone. The fully hosted Angel.com IVR and call center applications provide a cost-effective, efficient platform for retailers to optimize the customer experience as well as manage costs, increase productivity, and even generate new revenue.
Angel.com helps your retail organization:
- Generate tangible ROI. As a fully hosted solution, no investment in hardware, software, or human resources is needed, enabling you to immediately realize a return on investment. And, with no forklift upgrades or associated fees, you will continue to see the cost-efficiencies of your investment.
- More effectively address customer needs. Give your customers the information they need, when they need it. The web-based solution puts the control in your hands, enabling you to update or change your application – at the touch of a mouse, in near real-time, and scale to meet requirements.
- Streamline operations. Manage inventory, sales reporting, and more – from the telephone. Angel.com helps you automate common tasks and activities, reducing costs and increasing the effectiveness of your business.
Success Story: Family Dollar
Family Dollar Stores, Inc. (NYSE: FDO), selected Angel.com to create and manage a new interactive information and registration system for new hires. The application, which allows Family Dollar employees to provide information using speech recognition, is designed to capture and distribute this information in a more timely and accurate manner than a paper-based system. Read more about Family Dollar’s Angel.com application >>
