IVR University

Featured Articles

The IVR Cheat Sheet for Businesses: Angel.com designed the IVR Cheat Sheet for Businesses to provide companies with the essential guidelines for designing a customer-friendly IVR system. Learn the 10 most important principles in IVR design.

4 Ways to Earn Customer Raves with Your IVR System: “How can we design an IVR system that our customers will actually use?” Here are four ways your company can earn raves from customers with a well-designed IVR system.

Application Design

• Introduction to Application Design
  You don't have to be a programmer or expert to achieve amazing results.
• Call Center Lingo Translator For Geeks
  Learn to understand what these nuggets of business-talk mean and how to become a star in your organization.
• Rapid Prototyping with Voice Sites
  The 10 minutes that will lead your Voice Site down the path to greatness.

More Application Design Articles >>

VUI Design

• VUI 101
  Identify the most common problems faced in VUI design and learn the best practices you can immediately implement to improve performance.
• Effective Voice Menus
  One of the most common and important dialog designs in IVR and speech recognition applications is the menu. Learn how to optimize yours.
• Top 10 VUI No-Nos
  A list of common VUI errors and what you should do to avoid them.

More VUI Design Articles >>

Web & System Integration

• Introduction to Web & System Integration
  Extend web applications to the phone with Transaction Pages.
• Extend Your Web Application to the Telephone
  In 30 minutes you can voice enable your existing web services.
• 3 Tips to Secure Your Voice Site Transactions
  Tips to show you how to ensure that your speech applications run in a secure environment.

More Web & System Integration Articles >>

IVR Glossary

Don’t know a term that you’ve seen on our site? 
Find it in the IVR Glossary