Newsletter

September 2006 Issue

Angel.com to Debut New Applications at Salesforce.com's Dreamforce
This year at Dreamforce, Salesforce.com's annual conference, Angel.com will be unveiling new Salesforce.com Appexchange applications, including LeadByFone and SalesByFone. ... More >>

Samuel L. Jackson: IVR Pioneer?
This month, Angel.com Lead Web Producer, Aaron Wellman, ruminates on the uses and the potential for Click-to-Call technology ... and the possiblity of receiving a phone call from Samuel L. Jackson ... More >>

Want ROI From Your IVR? Try These Questions in Your RFP
Interactive voice response (IVR) systems have outgrown their traditional definition. If you still consider them a simple switching tool, you are out of date. Today IVRs are integrated information systems that play a critical ... More >>

Cost Optimization of Customer Service Provides a Push for IVR and Web-Based Self-Service Markets in North America
The increasing emphasis on cost optimization has created tremendous pressure on service delivery mechanisms to provide customer satisfaction and contribute to the overall reduction of customer defection. This has created demand for ... More >>

WorldWide Interpreters
To minimize potentially deadly misdiagnoses and other treatment errors that may result from a lack of qualified interpreters, hospitals around the country are turning to WorldWide Interpreters and its Angel.com call center solution. ... More >>