Newsletter 
July 2007 Issue
- Live Webinar: “Real-Time Data, Real-Time Results”, featuring IRI
- IVR Tip: Build a “Smart” Call Center Solution
- Product Focus: Store Locator
- Customer Spotlight: International Republican Institute (IRI)
- Ask Angel.com: How long does it take to build a solution?
- IVR University: Don’t Miss IVR Web-Based Training
- Events: Join Angel.com at SpeechTEK 2007
Live Webinar
Angel.com Best Practices Webinar Series Presents, “Real-Time Data, Real-Time Results: Improving Productivity With Voice Applications”
When information is coming in from many sources – your field representatives, your stores, your vendors – effectively collecting and managing that information to make decisions can often be a challenge. Join us for our upcoming webinar and we will highlight how a global non-profit organization leverages Angel.com voice applications to collect data from field representatives, even in the most remote locations. Shawn Beighle of the International Republican Institute (IRI) will discuss how his organization has increased the productivity of field agents, enhanced the timeliness and accuracy of data collection, and improved the delivery of results.
Get educated without leaving your office – join Angel.com in July for:
“Real Time Data, Real-Time Results: Improving Data Collection with Voice Applications””
Presented by Shawn Beighle, Director of Information Technology, International Republican Institute (IRI)
Wednesday July 18, 2007, 2pm ET
IVR Tip
Build a “Smart” Call Center Solution
The best way to serve your customers is to have the information they need, when they need it. To maximize the benefits of your automated call center, it is important that your customer data is readily available to move the call forward effectively and resolve customer issues or inquiries. It is also a huge benefit to tie your own customer information into your call center solution to enable information to be easily extracted and utilized on the call to quickly identify and resolve customer questions or issues.
Today’s technology enables call center solutions to integrate fully with customer databases or even CRM systems. When a call comes in, these solutions are able to access your company’s database to retrieve related details, such as customer records, purchase history, or billing information, to facilitate the call. The contact center agent can then use this information to verify account status, identify problems with the online transaction, and more efficiently troubleshoot whichever issue prompted the customer to call.
Find out more about building a ‘smart’ voice application and other strategies to make your support center callers smile. Download the Angel.com White Paper “Five Simple Strategies to Make Your Support Center Callers Smile" today.
Product Focus
Store Locator
For organizations that serve customers in multiple branches, outlets, or sites, Angel.com’s Store Locator solution provides a cost-effective and efficient way to help customers quickly and easily identify the location that is most convenient to them. Leveraging the power of IVR, Angel.com's Store Locator lets your customers find your nearest location via the phone without costing you expensive live agent time. Callers can search by area code, zip code, and in more than 120 other ways to find the location closest to them. Best of all, they can access that information 24x7, even when you are not there.
Other key benefits
- Your store locator solution can typically be deployed in 48 hours or less
- Adding new locations can be done online in real-time
- Easily integrates with your existing web-based store locator
- Best-of-breed speech recognition to assist callers
- Minimal setup costs versus traditional IVR providers
For more information about Angel.com store locator solutions or other Angel.com applications, please visit our website or call us at 888-MyAngel and ask for “Sales.”
Customer Spotlight
International Republican Institute (IRI)
The International Republican Institute (IRI) is a nonprofit, nonpartisan organization committed to advancing freedom and democracy worldwide. Among its many activities, the IRI sends delegates to foreign countries to monitor and observe election processes to insure they are open and transparent and follow the democratic process. IRI has monitored more than 130 elections in more than 40 countries.
Challenge: IRI sought to automate the delegate election monitoring and reporting process in order to enhance the timeliness and accuracy of the information collected. Traditionally, field delegates would record observations in a hand-written notebook. Due to travel and other challenges, that practice resulted in 2-3 day turnaround from the time when elections were observed to the time when information was reported back and compiled for evaluation and reporting.
Solution: IRI found a useful and empowering approach by rolling out a new IVR application from Angel.com. The Angel.com solution provides an easy-to-deploy and easy-to-use telephone-based solution that facilitates data collection and reporting.
Results: Through the use of the Angel.com Virtual Call Center, IRI was able to collect enough quantitative data to confidently release its findings to the media soon after the elections, and thus provide the citizens of Nigeria and U.S. policy makers with additional information to judge the validity of the country’s electoral process.
“The biggest benefit of the Angel.com IVR is the benefit of real-time information,” said Shawn Beighle, IT Director, IRI. “As reports in Nigeria poured in from across the country, we were immediately able to see what was happening throughout the region.”
Find out more about IRI by attending the webinar, “Real Time Data, Real-Time Results: Improving Data Collection with Voice Applications”.
Register today!
Read other case studies by visiting: http://www.angel.com/customers/
Want to know more about how Angel.com voice solutions can help you better manage your field data collection? Contact us online or call 888-MyAngel to speak with an Angel.com representative.
Ask Angel.com
Q: How long does it take to set up an Angel.com solution?
A: Angel.com offers the only web-based, on-demand solution for building, deploying and managing IVR or call center applications – this enables the remarkably fast deployment of solutions that meet the exact requirements of the customer. With Angel.com, customers can simply create an account, choose a toll-free number, and begin building IVR and call center applications immediately. This results in deployment times of hours for simple applications to days for more complex solutions, instead of weeks and months with other vendors.
To find out more about Angel.com solutions and how you can get up-and-running quickly, please contact call 888-MyAngel and ask for “Sales”.
IVR University
Don’t Miss IVR Web-Based Training
Make the most of your Angel.com solution; join us for the Angel.com IVR University Webinar Series. Offered the first Thursday of every month, these FREE, hour-long sessions are designed to help you maximize the use of your Angel.com solution. Don’t miss this upcoming session:
Introduction to IVR
Date:Thursday, August 2, 2:00pm EST
This session provides an introduction to the business case for IVR. Discusses key options to consider when planning an IVR implementation, including hosted vs. on-premises, touch-tone vs. speech recognition, and how to organize an effective team. Sign up now!
Or, view a webinar at a time and place that is convenient for you with our recorded versions. Access them now by visiting: http://www.angel.com/resource-center/webinars.jsp
Events
Join Angel.com at SpeechTEK 2007
Angel.com will be attending SpeechTEK 2007 from August 20-23, 2007 at the Marriott Marquis in New York. SpeechTEK is an annual conference focusing on innovation and practical applications of speech technology. Come find us at Booth 804!
Angel.com President and CEO Mike Zirngibl will also be a featured panelist on two different conference sessions. They include:
- “Meeting Business Challenges” Tuesday August 21, 2:45-3:45pm
- “Is Paul English Right?”, Wednesday August 22, 2-3pm
Take advantage of a FREE Bronze Pass from Angel.com. Register online and use registration code VIPAG for your free pass which entitles you to admission to keynotes, receptions and the exhibit hall, as well as 25% off any conference registration. For more information about SpeechTEK and to register, please visit: http://www.speechtek.com/vip
