Newsletter

January 2006 Issue

New Feature: Call Recording - Angel Releases Call Analyzer (Beta)
Angel.com recently released its new Call Recording feature for beta testing. Angel.com’s new Call Analyzer will give you fully-integrated call recording that allows you to listen to customer interactions with your phone application or live agents. With the flexible recording and reporting features, you can listen to the entire call or specific portions, as well as browse, search and archive these recordings. Join the exclusive group of Angel.com customers participating in the beta testing process. More>

Voice Site Originals: Tips and Tricks of the Pros
Learn common tips and tricks used by Angel.com Client Services in creating efficient Voice Sites. This article includes tips on using Date and Time in your Voice Site, using Logic Pages to create a Unique ID, and how to allow your voice talent to rapidly record multiple prompts for your Voice Site. More >

VUI View: Smart Re-Prompting and Other Useful VUI Tips
In this issue of the VUI View, VUI expert Ahmed Bouzid provides a rundown of five important things to remember in your VUI design, including using smart re-prompting, only using slang or colloquialisms when it's appropriate, and using dialogue markers for proper sequencing. More >

New Partner Spotlight: SkySuite Develops NetSuite Integration
SkySuite has developed an integration with NetSuite which allows Angel.com customers to access their CRM, ERP and ecommerce applications through the phone. Convert calls into new cases, retrieve, and update cases all through your Angel.com application using SkySuite. More >

In The News: The IVR Debate Continues
CIO Today provides a comprehensive look at the IVR industry as it relates to the latest consumer uproar surrounding automated voice systems with an article entitled, "The Great Escape from Voice Jail." Read the Full Article >>

Network World recaps the Angel.com/Paul English battle wondering, "How do companies make IVR systems less painful for their customers?" Read the Full Article >>

Upcoming Events
As part of our ongoing event schedule, Angel.com will be attending the following upcoming conferences. For a continuously updated event schedule, visit our Events page.

MicroStrategy World 2006
Miami, FL, 1/21 - 1/23
For more information, visit the official MicroStrategy World 2006 website.

CallCenter Demo & Conference.
Austin, TX, 2/7 - 2/8
For more information, visit the official CallCenter Demo website.