Newsletter

• Live Webinar: “Driving Quality, Not Costs with Voice Solutions”, featuring Cosi
• IVR Tip: Use Your IVR to Build Your Brand
• Product Focus: Order Line
• Customer Spotlight: Family Dollar
• Ask Angel.com: Can Angel.com interface with corporate databases?
• Events: Join Angel.com at SpeechTEK 2007

Live Webinar
Angel.com Best Practices Webinar Series Presents, “ Driving Quality, Not Costs with Voice Solutions ”

Intense competition, shrinking margins, inventory control. Find out how today’s retailers have met these challenges head-on and achieve increased productivity, higher quality customer service, and new revenue opportunities through the ease and power of voice solutions.

Get educated without leaving your office- join Angel.com in July for:

“Driving Quality, Not Costs with Voice Solutions”
Featuring Susan Sterling, Manager, Compensation & Benefits, Cosi
Wednesday August 15, 2007, 2pm ET

Register now!

IVR Tip
Use Your IVR to Build Your Brand

While the phone has been a service point for most retailers for many years, it has been relatively neglected as a viable sales and support channel and means to drive and promote businesses. For retail organizations, the telephone presents an enormous opportunity. As with the brick-and-mortar store and web site channels, the telephone represents an ideal way to communicate your message, deliver exceptional customer service, manage costs- and even drive new revenue opportunities for your business.

Leveraging intelligent IVR solutions like those from Angel.com helps drive customer satisfaction and bring the in-store customer experience to the phone. Today’s IVR solutions empower customers to resolve inquiries and find information simply and easily over the phone without the need for an agent. With easy-to-navigate menus and messaging, these solutions are designed to enhance the caller experience and increase customer satisfaction. If an agent is needed, these solutions can route the caller appropriately to help resolve their issue.

Find out more about how to leverage IVR applications to build your brand and ways to enhance your business through voice solutions. Download the Angel.com white paper “Driving Quality, Not Costs In Retail: How Voice Solutions Can Separate You From The Competition: today.

Product Focus
Order Line

Empower your customers to find and order products over the phone. From software to softballs, an automated order line from Angel.com allows customers to quickly and easily order your products, at any time from any location. Angel.com’s Order Line application eliminates the need for costly agent time, and advanced speech technology enhances the caller experience. And, because your order line can be connected to your back-end databases, callers can also hear information on product attributes and availability

Other key benefits:

• Solution can typically be deployed in 48 hours or less
• Connects to your back-end inventory database
• Integrates with your existing payment systems
• Customizable with your branding and promotional messages
• Minimal setup fees versus traditional IVR providers

For more information about Angel.com store locator solutions or other Angel.com applications, please visit our website or call us at 888-MyAngel and ask for “Sales.”

Customer Spotlight
Family Dollar

With approximately 6,000 stores in a 44-state area ranging as far northwest as Idaho, northeast to Maine, southeast to Florida, and southwest to Arizona, Family Dollar is one of the fastest growing discount store chains in the United States. Family Dollar has provided value-conscious consumers with competitive prices at neighborhood stores for more than forty-six years.

Challenge: Family Dollar sought to automate the registration process for new hires. Many employees did not have Internet access and therefore the process of capturing and distributing information was time-consuming and the company was experiencing mounting costs associated with a paper-based system.

Solution: Family Dollar chose an IVR solution from Angel.com. The application, which allows Family Dollar employees to provide information using speech recognition, is designed to capture and distribute this information in a more timely and accurate manner than a paper-based system. Family Dollar built the application internally through the use of Angel.com’s Site Builder toolkit, which allows for rapid development of enterprise-quality IVR solutions.

Results: Now, when new Family Dollar employees complete orientation training, they call a number, respond to approximately 10 questions and spell their names. They soon receive their name badges, and Family Dollar executives get some quick and easy-to-track information.

Read other case studies by visiting: http://www.angel.com/customers/

Want to know more about how Angel.com voice solutions can help you better manage your field data collection? Contact us online or call 888-MyAngel to speak with an Angel.com representative.

Ask Angel.com
Q: Can Angel.com interface with corporate databases?

A: Yes, many Angel.com customers create data-driven applications that rely on integration with existing databases. Angel.com uses a Transaction Page to execute data transfers. We use a SQL server to write Angel.com if/then statements and send them to a database via http or https post. Customers typically write an API that allows for the communication between Angel.com and a customer’s web-accessible database. We cannot interact with legacy (no middleware) systems or modern databases without API capability.
To find out more about Angel.com solutions and how it can integrate with your database, please contact call 1888-MyAngel and ask for “Sales”.

Events
Join Angel.com at SpeechTEK 2007

Angel.com will be attending SpeechTEK 2007 from August 20-23, 2007 at the Marriott Marquis in New York. SpeechTEK is an annual conference focusing on innovation and practical applications of speech technology. Come find us at Booth 804!

Angel.com President and CEO Mike Zirngibl will also be a featured panelist on two different conference sessions.  They include:

• “Meeting Business Challenges” Tuesday August 21, 2:45-3:45pm
• “Is Paul English Right?”, Wednesday August 22, 2-3pm

For more information about SpeechTEK, please visit: http://www.speechtek.com/

Celebrate with Angel.com While at SpeechTEK

Angel.com is inviting our valued customers to join us while at SpeechTEK for an evening of great food, drinks and conversation. Please join us on the roof deck of the Divine Bar overlooking the city of New York on the evening of August 21st from 7:00pm until 10:00pm. Divine Bar, West is located at 236 West 54TH St NY, New York.

For more details, please contact your Sales Representative or reserve your spot at the event by emailing Melissa England, Angel.com Marketing, at mengland@angel.com.