Top 10 Questions to Ask an IVR Vendor

Before you select a vendor for your voice application, be sure to ask them the following Top 10 questions. It is essential your vendor have the track record, resources, and commitment to being a long-term partner in your IVR projects.

1. How many customers do you support on a daily basis?
   We support and host applications for more than 1,600 customers - far more than any other vendor.
   
2. How many voice applications have you hosted in company history?
   We have hosted more than 10,000 voice applications - far more than any other vendor.
   
3. How do we know you are a viable long-term partner?
   Angel.com is a subsidiary of MicroStrategy (Nasdaq: MSTR), a leading provider of business intelligence software with a $1 billion dollar market cap.
   
4. How is integration with existing applications handled?
   Angel.com customers can integrate with existing applications using Web services standards requiring no additional hardware or software.
   
5. What type of analytics tools can your company provide?
   As a subsidiary of MicroStrategy, Angel.com is able to offer the most comprehensive analytics tools in the speech industry.
   
6. Where is my voice application hosted?
   Angel.com applications are hosted in our own on-site secure data center.
   
7. Who are your marquee customers?
   Our customer lists includes Adidas, Alcoa, Darden Restaurants, KB Toys, Kellogg's, Kodak, Raytheon, Reebok, and hundreds of others.
   
8. Have you won any awards in the last year?
   Angel.com was rated 4.5 out of 5 stars by PC Magazine in June '04, our CEO was recognized by Speech Technology Magazine as a Top Ten Leader in the Speech Industry in September '04 and was awarded "Best Call Center Hosting Solution" at AVIOS / SpeechTEK in February 2005.
   
9. Are there any hidden costs, such as licensing renewals or maintenance fees?
   There are no hidden costs, just the costs associated with initial setup and ongoing usage.
   
10. How much do you know about IVR best practices?
    The Angel.com team has built and deployed more applications than any other vendor, and has in-house experts in application, analytics, and Voice User Interface (VUI) design.