What is IVR?

IVR (Interactive Voice Response) is the technology that enables interaction between a caller and a computer via the telephone. Callers can interact with IVR systems by pressing numbers on a telephone keypad or by speaking simple commands to answer the computer’s voice prompts. Common uses of IVR include account balance inquiries, finding store locations and simple caller identification and routing. 

Traditional on-premise IVR systems typically require large upfront capital expenditures for hardware and software, lengthy development and deployment cycles, and prohibitively expensive maintenance and support costs. The newer breed of hosted IVR solutions, such as Angel.com’s offering, eliminates these barriers to entry by providing IVR solutions that don’t require upfront investment, can be deployed in hours instead of months, and require no maintenance or support fees.

As a leading provider of on-demand IVR solutions, Angel.com provides service to more than 1,600 organizations in over 20 industries and hosts more than 10,000 IVR solutions. Read more about our IVR Customers and the benefits of an on-demand IVR solution.