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2006 Archives

November 2006

• Angel.com to Release New Functionalities
• Angel.com Powers Voting Integrity Line
• Call Centers: Integral Resource For Preventing Customer Defection

October 2006

• The Angel.com IVR Cheat Sheet
• Notes From the Dreamforce Whirlpool
• Is Your IVR system Driving Customers to Your Competitor

September 2006

• Angel.com to Debut New Applications at Salesforce.com's Dreamforce
• Samuel L. Jackson: IVR Pioneer?
• Want ROI from your IVR? Try These Questions in Your RFP

August 2006

• Angel.com Debuts Outbound IVR at SpeechTEK
• One Number to Rule Them All
• The Future of 'Click to Call'

July 2006

• Free SpeechTek Bronze Level Invitation
• An Illustrative Guide to Outbound API
• How to Create Great Audio for Your Voice Site

June 2006

• School District Succeeds with Outbound Application
• The Elements of Phone Survey Design
• TMCnet Interview: Five Minutes with Sam Aparicio

May 2006

• SurveyByFone Brings Phone Surveys to Salesforce.com
• Outbound—The Inside Story
• The Six Golden Rules of Silence

April 2006

• Angel.com Partners With Skype!
• Outbound Voice Sites Now in Beta
• Early VUI CheckUp - Pinpoint What Needs to be Fixed

March 2006

• Call Analyzer/Call Recording Now Available
• SupportByFone Phone-Enables Salesforce.com
• Top 10 Voice Site Settings for a Better VUI

February 2006

• Angel.com Launches IVR Industry Blog
• Designing an Order Line
• Point/Counter Point on Personas

January 2006

• Tips and Tricks of the Pros
• Smart Re-Prompting and Other Useful VUI Tips
• SkySuite Develops NetSuite Integration